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PENGARUH KOMITMEN ORGANISASI KUALITAS PELAYANAN DAN KINERJA PERGAWAI TERHADAP KEPUASAN MASYARAKAT (STUDI DI KELURAHAN TERBOYO KULON KECAMATAN GENUK SEMARANG)

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This study aims to analyze and provide evidence regarding the effect of organizational commitment,service quality and employee performance on community satisfaction.The variables used in this study areorganizational commitmen,service qualitiy and employee performance as indenpandent variables and community satisfaction as dependent variable.The sample .in this study consisted of 84 respondents taken from each RT in Terboyo Kulon Village.The method used is proportional stratifed random sampling by distributing questionnaires to the community according to the number of subpopulations.The anaylsis method used is multiple linear regression.The results showed that organizational commitment has a significant effect on community satisfaction,service quality has a significant effect on community satisfaction,and employee perfomance has a significant effect on community satisfaction.

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Availability

11031001		My Library	Available
11031002		My Library	Available

Detail Information

Series Title

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Call Number

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Publisher

semarang : STIE WIDYA MANGGALA., 2025

Collation

30 cm x 21 cm, xiv + 100 hlm

Language

Indonesia

ISBN/ISSN

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Classification

NONE

Content Type

text

Media Type

other

Carrier Type

-

Edition

-

Subject(s)

Manajemen

Specific Detail Info

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Statement of Responsibility

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