No image available for this title

Text

ANALISIS KEPUASAN PELANGGAN PADA ANEKA JAYA MRANGGEN

The purpose of this writing is to analyze customer satisfaction at Aneka Jaya Mranggen. This writing uses descriptive data analysis method. The population for this writing was 96 respondents. From the results of this writing, it can be concluded that customer satisfaction in the indicators of conformity to expectations, interest in revisiting and willingness to recommend is included in the very good category. Service quality in the indicators of reliability, guarantee attention, physical evidence is included in the very good category. Price indicators include price suitability with product quality, price competitiveness, and prices that can influence consumers in making decisions including the very good category. Meanwhile, the indicators of price affordability and suitability of price with benefits are in the good category.

Availability
13016301My LibraryAvailable
13016302My LibraryAvailable
Detail Information
Series Title
-
Call Number
-
Publisher
semarang : STIE WIDYA MANGGALA.,
Collation
30 cm x 21 cm, xii + 60 hlm
Language
Indonesia
ISBN/ISSN
-
Classification
NONE
Content Type
text
Media Type
other
Carrier Type
-
Edition
-
Subject(s)
-
Specific Detail Info
-
Statement of Responsibility
Other version/related

No other version available

File Attachment
No Data
Comments
You must be logged in to post a comment