Text

ANALISI KEPUASAN KONSUMEN DILIHAT DARI DIMENSI KUALITAS PELAYANAN

---

This research aims to analyze consumer satisfaction seen from the dimensions of service quality. The population of this research is consumers of the Suzuki Duta Cemerlang Motors Workshop. The sample used in yhis reseaerch was 100 witha a quota sampling technique. The data collection technique used a questionnaire and the data analysis method ysed descriptive analysis. The research results show that consumer satisfaction is in the good category seen from the suitability of expectations, interest in revisiting and willingness to provide recommendations. Service quality is also in the good category seen from reliability, responsiveness, guarantee, empathy and physical evidence.

---

Availability

13016401		My Library	Available
13016402		My Library	Available

Detail Information

Series Title

-

Call Number

-

Publisher

semarang : STIE WIDYA MANGGALA., 2025

Collation

30 cm x 21 cm, xii + 64 hlm

Language

Indonesia

ISBN/ISSN

-

Classification

NONE

Content Type

text

Media Type

other

Carrier Type

-

Edition

-

Subject(s)

Akuntansi

Specific Detail Info

-

Statement of Responsibility

-

Other version/related

File Attachment

Comments

---

You must be logged in to post a comment